The Future of Business Starts Now: How Outview is Using Artificial Intelligence to Enhance Customer Support and Strengthen Information Security
How Outview is Using Artificial Intelligence to Enhance Customer Support and Strengthen Information Security Artificial intelligence (AI) is becoming an essential tool for businesses looking to optimize their operations, improve customer experience, and strengthen cybersecurity. At Outview IT Solutions, we have embraced AI to revolutionize our services, particularly in customer support and information security. In this article, we will explain how we are using this cutting-edge technology to provide faster, more secure, and more efficient solutions for our clients. The Revolution of AI in Customer Support Customer support has always been one of the pillars for the success of any company, and artificial intelligence is enabling companies like Outview to significantly improve this service. The use of smart chatbots and virtual assistants has allowed customers to receive fast and accurate responses at any time of day. These systems are capable of understanding requests in natural language, providing a personalized and fast support experience. Additionally, automating repetitive tasks, such as ticket routing, significantly reduces waiting times, allowing our team to focus on more complex issues. At Outview, we have implemented AI solutions that offer 24/7 support, ensuring that our clients always find the help they need whenever they need it. AI as an Ally in Information Security Information security is a fundamental priority for any organization, especially with the rise in cyber threats. Artificial intelligence plays a crucial role in this scenario, allowing companies to detect and respond quickly to risks and vulnerabilities. AI can analyze large volumes of data in real time, identify abnormal patterns of behavior, and predict potential threats before they become a critical problem. At Outview, we have adopted AI-powered tools to monitor IT environments and conduct proactive security analysis. This includes detecting network vulnerabilities, identifying potential attacks, and mitigating risks with a speed that would not be possible with traditional methods. These solutions help ensure that our clients are always protected against the latest threats in an efficient and ongoing manner. How Outview is Integrating AI into Our Services At Outview IT Solutions, we are leveraging artificial intelligence to transform our services and deliver more value to our clients. Some of the ways we integrate AI include: Intelligent Customer Support: Implementing advanced chatbots that ensure fast and efficient responses at any time. Our AI is always ready to resolve simple queries or escalate complex cases to our experts. Proactive Cybersecurity: We use AI for continuous monitoring of networks and IT environments. AI tools are capable of detecting anomalous behaviors and vulnerabilities before they become real risks, enabling a fast and effective response. Automation and Efficiency: Automating repetitive administrative tasks allows our team to focus on higher-value activities, such as deep security analysis and continuous system improvements for our clients. The Benefits of AI for Our Clients The benefits of AI are clear, and they provide competitive advantages for businesses. By integrating AI into our processes, Outview offers direct benefits for our clients: Quick and Efficient Support: With the use of chatbots and automated systems, we can provide fast responses, minimizing waiting times and ensuring a smoother customer experience. Advanced and Proactive Security: Real-time threat detection and the ability to act before an attack occurs ensure continuous security for our clients. Improved Operational Efficiency: Automating repetitive processes and administrative tasks enhances team productivity and reduces costs, which directly translates into the quality of service provided to our clients. Why Outview is the Right Choice for Your Business Outview IT Solutions is a company specialized in IT infrastructure management, cybersecurity, and system development. With a highly skilled team of experts, our mission is to provide customized solutions for each client, helping them face the most complex challenges in an efficient and secure way. By integrating artificial intelligence into our services, we ensure that our clients have access to the latest technologies, staying ahead of threats and offering top-notch support. If you’re looking for an IT company that utilizes cutting-edge technology to optimize your processes and improve your security, Outview is the right choice. Conclusion Artificial intelligence is transforming the way companies operate, and at Outview IT Solutions, we are leveraging this technology to provide innovative solutions in customer support and information security. If you want to learn more about how AI can benefit your business, contact us and discover how we can help you improve your processes and protect your data. Want to know more? Visit our official website of Outview IT Solutions to learn how our solutions can transform your IT infrastructure. Useful links on the impact of AI in the IT and cybersecurity industry: How AI is Revolutionizing Customer Service How AI is Transforming Cybersecurity The Impact of Artificial Intelligence on Data Protection and Cybersecurity If you’re ready to take the next step in digital security and operational efficiency, Outview is here to help!
Pentesting: A Necessary but Expensive Investment for U.S. Companies
When it comes to digital security, companies that adopt best practices know that conducting penetration tests (pentests) is essential for keeping their systems secure. These tests evaluate system resilience against potential attackers, identifying vulnerabilities and recommending measures to mitigate them. However, the high cost of a pentest, which can range from $5,000 to $20,000 (or more depending on the complexity), means that many companies in the United States have never conducted such evaluations. According to a recent study on corporate security in the U.S., it is estimated that more than 50% of companies have never invested in a pentest. This highlights a concerning reality, as the U.S. is among the countries most targeted by cyberattacks globally. In 2023, there was a 25% increase in cyber incidents in the U.S. compared to the previous year, according to a report from the Information Security Forum (ISF). Companies that do not conduct these tests regularly are more exposed to attacks that could have been prevented with consistent vulnerability assessments. Why is Pentesting So Important? Beyond being a preventive measure, pentesting is also a tool for compliance and reputation. Industries such as finance, retail, and companies handling sensitive data (like those under GDPR and HIPAA regulations) must ensure system security to remain compliant. Additionally, a company that invests in robust security enhances its image to clients and partners, demonstrating a commitment to data protection. However, the cost can be a barrier for many companies. With fees ranging from $5,000 to $20,000 or more per test, conducting annual pentests may be unfeasible, especially for medium and small businesses. Another source of frustration is that, often, pentest reports reveal no critical vulnerabilities. This situation leaves companies in a difficult spot: they made a significant investment but feel they didn’t get a tangible return. This can demotivate companies from conducting future assessments and impact their confidence in the necessity of regular pentests. A New Approach: Pay Only If Critical Vulnerabilities Are Found Imagine an ideal scenario: what if a company could perform a pentest and only pay if critical vulnerabilities were identified? This would not only make the process more accessible but also eliminate the frustration of investing without visible results. Outview IT Solutions has developed exactly this approach. In our innovative model, the client only pays if we find critical vulnerabilities in their systems. This way, companies can confidently invest in a pentest, knowing that payment will be tied to the practical value the test provides. Benefits of Outview IT Solutions’ Proposal Reduced Financial Risk: By paying only if there are critical vulnerabilities, the client makes a more strategic and focused investment. Increased Accessibility: This model allows more companies to access pentests, promoting a safer corporate environment at scale. Trust in the Process: The client knows the test will be rigorous and focused on identifying truly important threats. Conclusion Given the increasing frequency of cyberattacks and stricter regulatory requirements, pentests are no longer optional—they are a necessity. With Outview’s proposal, we aim to make this need more viable, accessible, and fair for U.S. companies. Interested in learning more about how Outview can help your company ensure robust security, only paying for results? Schedule a meeting with our expert team and discover our solution in detail. Turn the cost of security into a secure and effective investment.
Turn Your Users into Cybersecurity Defenders
According to the 2024 Data Breach Investigations Report by Verizon, 68% of data breaches are caused by human error. This statistic reminds us that vulnerability often starts at the most exposed point of an organization: the users. But what if you could reverse this and turn your users into a strong line of defense? With PhishER Plus from KnowBe4, it’s possible. PhishER Plus is the first and only SOAR email security solution that combines AI-driven protection and collective intelligence for unmatched incident management. It offers features such as: Reduced Incident Response Times: Automate message prioritization and reduce response time by over 90%. Customizable Workflows: Tailor machine learning to align with your specific security protocols. Collective Intelligence: Block known threats using insights from over 13 million users worldwide. Realistic Phishing Simulations: Conduct real-world training to help prepare and educate your users. At Outview IT Solutions, we understand the importance of proactive defense and how integrated solutions can be a game-changer in digital security. Our team is ready to help you implement PhishER Plus and other solutions that can transform your approach to security, reducing risks and strengthening your team. Let’s connect to explore how we can support your organization in building a strong cybersecurity culture!
What to Expect from Cybersecurity Threats in 2025
Introduction: With the continuous rise in cyber attacks and the emergence of new threats, companies and users are facing increasingly complex and sophisticated risks. By analyzing recent attacks and current trends, we can project what the cybersecurity landscape might look like in 2025. Increase in Attacks on Large Companies and Retailers Recently, the Medusa Group took responsibility for an attack on Marisa, one of Brazil’s leading retail chains. This incident illustrates the growing vulnerability of large companies to ransomware and extortion groups. In 2025, we can expect these attacks to intensify, with attackers increasingly targeting customer data and sensitive corporate information for financial gain. Competition Among Data Breach Platforms Services like HaveIBeenPwned now have competition with the emergence of DataBreach. This highlights the high frequency of data breaches, with platforms emerging quickly to monitor and disclose compromised information. In 2025, the expectation is that the volume of exposed data will increase further, due to insufficient control over security breaches and the pressure on companies to better protect personal data. Acquisition of VPN Services and the Role of Privacy The recent acquisition of AzireVPN by Malwarebytes shows that cybersecurity companies are increasingly interested in providing VPN services. With the growing demand for privacy, we expect that in 2025, more companies will invest in solutions to protect user browsing and data. However, we should also see an increase in attackers focusing on exploiting vulnerabilities within VPNs. Outdated Network Equipment and Security Flaws D-Link’s decision not to fix a critical security flaw in its NAS devices highlights the lack of support for legacy devices. This type of vulnerability provides an entry point for hackers, and in 2025, the trend will likely be an increase in attacks targeting outdated devices, with criminals exploiting older, unsupported equipment to infiltrate corporate and home networks. Vulnerabilities in Security Solutions The urgent alert from Palo Alto about vulnerabilities in its solutions shows that even security companies are susceptible to flaws. In 2025, attackers are expected to increasingly exploit vulnerabilities in security solutions, challenging companies to strengthen their defenses and improve incident response. Hackers Targeting Games and Social Networks The hacking that locked out millions of Call of Duty MW3 users signals that games and entertainment platforms are lucrative targets. In 2025, attacks in these sectors will likely increase, targeting gaming networks, social applications, and other popular platforms. Botnets and the Growth of Digital Threats The Androxgh0st botnet is already causing security issues, threatening connected networks and devices. By 2025, we’re likely to see a proliferation of even more sophisticated botnets, which may be used for large-scale DDoS attacks, data theft, and cryptocurrency mining. Critical Sectors and the Recognition of Strategic Defense Companies The recognition of GAT as a “Strategic Defense Company” reinforces the importance of cybersecurity for critical sectors. In 2025, we expect that more companies will be classified and monitored by the government due to the role they play in national infrastructure, facing targeted attacks in an increasingly espionage- and sabotage-oriented threat landscape. Conclusion: The cybersecurity landscape in 2025 appears challenging, with threats evolving constantly and invading new sectors. Companies and users must be prepared for an increasingly dangerous digital environment by adopting more robust protection solutions and practicing continuous vigilance. In a hyper-connected world, digital security will become an absolute priority to mitigate the damage from ever more sophisticated and unpredictable cyber attacks.
🚨Espionage Alert: Mitigating Threats from North Korean IT Workers
Espionage Alert: Mitigating Threats from North Korean IT Workers Recently, there has been an increase in cyber espionage activities attributed to IT workers from North Korea. These individuals often disguise themselves as legitimate tech industry professionals to gain access to sensitive information from companies and organizations around the world. Their strategy includes using job platforms and social media to connect with potential targets, often offering development and consulting services. To protect your organization against these threats, it is essential to implement a series of security measures: Thorough Identity Verification: Before hiring external IT services, conduct a detailed verification of the professional or company’s identity and credentials. Management of Service Providers and Subcontractors: When working with service providers and subcontractors, it is crucial to carry out a thorough background check. Verify their references and work history to ensure there are no infiltrations that could compromise your organization’s security. Continuous Monitoring of Activities: Utilize cybersecurity solutions that offer real-time monitoring to detect suspicious activities on your network. Education and Training: Promote regular cybersecurity training for all employees, emphasizing the importance of identifying potential threats and securing data. Implementation of Security Tools: Consider using advanced security tools, such as firewalls and intrusion detection systems, to protect your IT infrastructure. Adoption of Strict Security Policies: Establish clear cybersecurity policies and ensure all employees are aware of and compliant with them. As technology advances, the need for robust vigilance and precautions to protect sensitive information from external threats also increases. Stay alert and be prepared to respond to potential security incidents. Source: Google Cloud – Mitigating DPRK IT Worker Threat
vCenter Server Inaccessible: How to Handle Unresponsive Systems
vCenter Server Inaccessible: How to Handle Unresponsive Systems Recently, many IT administrators have encountered a significant issue: the vCenter Server becoming inaccessible and unresponsive. This can cause major disruptions, particularly for businesses that rely on this system to manage their virtual environments. According to a Broadcom article, several factors can cause this issue, ranging from connectivity problems, hardware failures, to system bugs. When the vCenter Server is unreachable, administrators lose the ability to manage virtual machines, potentially affecting the entire infrastructure. Key Symptoms Inability to connect to vCenter using the vSphere Client. Hosts and VMs continue operating but without management capabilities. The web interface becomes unresponsive, and CLI operations fail to execute. Common Causes Some typical reasons for this problem include: Log overload or insufficient space on the database partition. Network failures or inconsistencies in connectivity services. Misconfigurations in DNS settings or name resolution. Failure in core vCenter services such as vpxd or vCenter Web Client. Recommended Solutions Broadcom outlines several troubleshooting steps: Check the status of vCenter services: Ensure that all critical services are up and running. Disk space: Verify available space on important partitions. System logs: Examine logs to identify errors leading to inaccessibility. Restart the vCenter Server: Sometimes, simply rebooting the server resolves the issue. In addition, keeping systems up-to-date with the latest security patches and performance enhancements can prevent similar issues from arising in the future. This incident highlights the necessity of a solid disaster recovery strategy and a capable IT team to mitigate downtime and ensure business continuity. For more detailed insights on this problem and how to resolve it, you can read Broadcom’s full article here. Conclusion If your business uses vCenter Server, ensuring your IT environment is well-equipped to manage unexpected failures is essential. Outview IT Solutions can assist your organization with implementing continuous monitoring and management practices to prevent significant outages and maintain productivity. #vCenterServer #ITInfrastructure #DowntimePrevention #VMware #ITSolutions
Outview IT Showcases Success at Healthcare Innovation Show 2024 in São Paulo
Outview IT Showcases Success at Healthcare Innovation Show 2024 in São Paulo At the Healthcare Innovation Show 2024 (HIS), held in São Paulo, Outview IT Solutions demonstrated its expertise in healthcare technology, presenting its groundbreaking innovations in IT infrastructure and cybersecurity for the healthcare sector. Since its first edition in 2014, HIS has been the leading platform uniting decision-makers, influencers, and solutions across the digital health chain. Organized by Informa Markets, which also hosts events like the Hospitalar Tradeshow and Saúde Business Forum, the HIS has grown into the largest health technology and innovation event in Latin America, attracting more than 100 top brands. With more than 700,000 healthcare professionals attending over the years, HIS fosters significant business opportunities and networking while delivering valuable insights into the latest industry innovations. The presence of startups driving technological disruption adds further richness to the event’s agenda, highlighting practical success stories that resonate with a global audience. At the 2024 event, Junior Passamani, our Account Manager, represented Outview IT and had the chance to engage with key healthcare leaders while showcasing the success story of Medsenior, one of the fastest-growing healthcare companies in the past three years. Our collaboration with Medsenior positioned Outview IT as a reference in IT infrastructure management and cybersecurity, particularly in the healthcare sector, where data security and operational efficiency are paramount. As we continue expanding into the United States market, our expertise in 24/7 IT monitoring and security solutions has made us a trusted partner for hospitals and healthcare providers aiming to enhance their technological infrastructure. The case of Medsenior is a clear example of how proactive IT management can lead to substantial business growth. Through our advanced monitoring systems and cybersecurity measures, Medsenior was able to reduce IT incidents by 38%, ensuring seamless operations and improved patient care. This type of success has cemented our role as a key player in the healthcare technology space, both in Latin America and globally. Discover More About Our Healthcare Innovations Are you a CFO or IT manager at a hospital or healthcare organization? Learn how Outview IT Solutions can transform your IT infrastructure with cutting-edge technology and security solutions. Visit our website: outviewit.com for more information on how we’re driving innovation in healthcare. #HealthcareInnovation #ITForHealthcare #InfrastructureManagement #Cybersecurity #MedseniorSuccess #TechInHealthCare
Fire Your Best IT Employee: Why Outsourcing Your IT is the Smartest Choice
Fire Your Best IT Employee: Why Outsourcing Your IT is the Smartest Choice The Brazilian tech market is facing a looming crisis: by 2025, there will be a shortage of 530,000 IT professionals. Companies outside the tech sector, such as industries, hospitals, and offices, are struggling to attract and retain qualified talent. In this context, an important question arises: is it still worth maintaining an internal IT team? The answer is increasingly clear: no. The most efficient and cost-effective solution is outsourcing to specialized companies like Outview IT Solutions. The Challenges of Maintaining an Internal IT Team The difficulties of managing an in-house IT team are numerous, and the scarcity of qualified professionals only makes things worse. Additionally, many of the best IT talents in Brazil are either moving abroad or working remotely for foreign companies, drawn by better opportunities and more competitive pay. Here are the key challenges companies face with internal IT teams: High Maintenance Costs: Salaries, benefits, and ongoing training for qualified IT professionals can weigh heavily on the budget. The fast pace of technological change requires constant investment in skills development. Hiring and Retention Difficulties: With the shortage of talent and the exodus of top professionals from the country, turnover is high, affecting the continuity of critical projects and business support. Knowledge Limitations: Even if you have a great IT team, they often specialize in only a few areas. By outsourcing to a company like Outview, you gain access to a multifaceted team with expertise in cybersecurity, cloud computing, infrastructure management, and more. Risk of Downtime: Internal teams can become overwhelmed, especially during critical moments, leading to extended downtime or security vulnerabilities. Scalability Challenges: As companies grow, scaling the internal IT team to keep up with expansion leads to increased costs and complexity. Why Outsourcing to Outview IT Solutions is the Answer Outsourcing IT offers clear advantages for companies looking to focus on their core business without the complexities of technology management. Here are the main benefits of hiring Outview: Access to Highly Skilled Professionals: Outview provides a specialized team that stays up-to-date with the latest industry best practices. Moreover, we offer access to global talent, something increasingly rare in Brazil as many top professionals are leaving the country. Controlled and Predictable Costs: With Outview, there’s no need to worry about salaries, vacations, or unforeseen expenses. Our pricing model is clear, ensuring no surprises on your bill and giving you full financial control. Incident Reduction: We monitor your infrastructure 24/7, proactively managing IT. For example, with Medsenior, we reduced incidents by 38% over the years. Advanced Security: As the threat of cyberattacks grows, relying solely on an internal team can be risky. At Outview, we implement robust, up-to-date security policies, ensuring compliance with regulations such as LGPD and HIPAA. Scalability and Flexibility: As your business grows, our services adapt to meet new demands, avoiding unnecessary expenses related to hiring and infrastructure. Conclusion: The New Era of IT is Outsourced The days of needing an internal IT team to manage tech demands are over. With a shortage of professionals in the market, rising costs, and the risks associated with internal IT management, outsourcing is the most intelligent solution. Furthermore, with the best IT talent leaving Brazil for the international market, it’s becoming increasingly difficult to find highly skilled professionals locally. Specialized companies like Outview IT Solutions not only take on the responsibility of managing your IT infrastructure but also ensure that your business stays ahead in a constantly evolving technological landscape. If you want to guarantee efficiency, reduce costs, and focus on what truly matters for your business, it may be time to let go of your best IT employee — and hire Outview.
How Outsourcing IT Services Can Boost Productivity and Reduce Costs
How Outsourcing IT Services Can Boost Productivity and Reduce Costs With the rapid advancement of technology and increasing complexity in IT operations, many companies are turning to outsourcing their IT services to specialized firms. This strategy can not only enhance productivity but also significantly reduce operational costs. Here’s a closer look at the main benefits of this approach: 1. Reduction in Operational Costs Maintaining an internal IT team can be expensive. Beyond salaries, there are costs associated with training, software licensing, infrastructure, and benefits. By outsourcing IT services, companies can eliminate a large portion of these fixed costs and convert them into variable costs, paying only for the services they use. According to a 2023 report by Deloitte, organizations that outsource IT services experience an average cost reduction of 30-40% (Deloitte, “Global Outsourcing Survey 2023”). Specialized firms, such as Outview, offer per-device or per-service pricing models, providing better predictability and control over IT expenses. Additionally, nearshore service providers like Outview operate in similar time zones, mitigating communication challenges and offering more competitive rates compared to U.S. local providers. 2. Increased Productivity Outsourcing allows companies to focus on their core activities while delegating the complexities of IT management to experts. IT service providers possess teams with experience dealing with the latest technologies, practices, and industry threats, ensuring superior performance. A 2022 study by the International Data Corporation (IDC) found that companies that outsourced their IT services saw a 20% increase in employee productivity (IDC, “The Productivity Benefits of Outsourcing IT Services”). Furthermore, these providers ensure an optimized and secure infrastructure, such as 24/7 server management and the implementation of patches and security policies, resulting in fewer system failures and disruptions that directly impact employee productivity. 3. Access to Advanced Expertise Hiring a specialized IT firm means accessing a team with advanced and specialized knowledge. This is particularly relevant in areas like cybersecurity, cloud migration, server monitoring, and user support. Specialized firms have a broad range of services and tools that many companies couldn’t implement internally effectively. For instance, Outview offers cybersecurity services including Security Awareness Training, Security Operations Center (SOC), and Penetration Testing, safeguarding your business against threats and ensuring compliance with security regulations such as LGPD. According to a 2023 report by Gartner, organizations that utilize managed security services experience a 40% reduction in cybersecurity incidents (Gartner, “Managed Security Services Market Trends”). 4. Scalability IT demands can change rapidly as a company grows or encounters new challenges. Outsourcing allows for quick scaling of IT services as needed, without the need to worry about hiring, training, and updating infrastructure. This flexibility ensures that the company is always prepared to grow without facing technological bottlenecks. A 2023 survey by Forrester Research revealed that 60% of companies using outsourced IT services reported improved scalability and flexibility in their operations (Forrester, “Outsourcing and the Future of IT Management”). 5. Up-to-Date Technology IT service providers are continuously updated with the latest market trends and technologies. They have the resources to implement cutting-edge solutions, ensuring that your company stays ahead in terms of innovation and security. This is crucial in a rapidly changing technological landscape and rising cybersecurity threats. A 2022 report by McKinsey & Company highlighted that organizations leveraging outsourced IT services gain access to advanced technology and innovation that is typically out of reach for internal teams (McKinsey & Company, “The Future of Technology and Outsourcing”). Conclusion Outsourcing IT services to a specialized firm like Outview offers significant benefits, including increased productivity by allowing employees to focus on core activities and reduced operational costs. With advanced expertise, scalability, and up-to-date technology, IT outsourcing is a strategic solution for companies aiming to remain competitive and efficient in today’s fast-paced business environment. If you’re considering outsourcing, consulting with a specialized provider can help you make the transition smoothly and effectively.
How to Address the 80% of Security Failures Linked to Human Factors
How to Address the 80% of Security Failures Linked to Human Factors Why Most Security Issues Stem from People and How to Resolve Them According to Gartner, a staggering 80% of organizational security breaches are attributed to human error, while only 20% are due to system or technology failures. Despite this, many organizations continue to underestimate the importance of educating their employees about digital security, leaving themselves vulnerable to cyberattacks that could be easily prevented. The human factor is often the most significant vulnerability in most cyberattacks. Common issues include phishing emails, weak passwords, clicking on malicious links, and failing to adhere to security policies. Addressing these issues is critical to enhancing organizational security. Key Security Issues Related to Human Factors: 1. Phishing: One of the most effective tactics used by cybercriminals is social engineering, where employees are tricked into providing confidential information or clicking on malicious links. A report by MIT Sloan Management Review emphasizes that a significant number of cyberattacks start with a simple phishing email (MIT Sloan Management Review, “The Human Factor in Cybersecurity”). 2. Weak Passwords: Many users still opt for easy-to-guess passwords or reuse them across different platforms, increasing the risk of compromise. Security reports consistently highlight this practice as a major vulnerability that exposes organizations to attacks (Cybersecurity Ventures, “The Cybersecurity Almanac 2024”). 3. Lack of Adequate Training: The absence of regular training and awareness programs leaves many companies vulnerable. Without proper training, employees cannot recognize potential threats or follow basic security practices, significantly increasing risks (Ponemon Institute, “The Cost of a Data Breach 2024”). 4. Inadequate Information Sharing: Cyberattacks often occur when employees unintentionally share sensitive information via email or in insecure environments. The lack of clear security policies contributes to these errors (Forrester Research, “The Impact of Information Sharing on Cybersecurity”). 5. Unrestricted Access to Sensitive Data: Granting unrestricted access to critical information to all employees, without adequate controls, is a common flaw. By limiting access to only those who truly need it, organizations can considerably reduce the chances of data leaks (Gartner, “Access Management in the Age of Digital Transformation”). The Solution: Training and Social Engineering Tests To address these issues, investing in employee security awareness is crucial. Outview offers effective solutions such as Security Awareness Training, which educates employees on best security practices, and PhishER Plus Test, which simulates phishing attacks and measures employee responses to real-world scenarios. Additionally, Outview provides SecurityCoach, a solution that offers continuous and personalized training, correcting risky behaviors in real time. By conducting regular social engineering tests, companies can identify human vulnerabilities before attackers do, proactively mitigating risks. KnowBe4’s Solutions: KnowBe4, another leader in security awareness training, offers a suite of tools designed to tackle human-related security issues. Their platform includes: Security Awareness Training: Comprehensive courses that cover various aspects of cybersecurity, helping employees recognize and respond to threats effectively. Phishing Simulation: Regular simulated phishing attacks to test employee readiness and identify areas for improvement. Automated Training Campaigns: Automated campaigns that deliver relevant training and reminders, ensuring ongoing awareness. Behavioral Analytics: Tools that analyze employee behavior to tailor training and improve overall security posture. Conclusion With 80% of security problems linked to human error, companies must prioritize employee training and awareness. Neglecting this issue leaves the door open to attacks that could be easily avoided with simple practices and a proactive approach. Investing in specialized solutions like those offered by Outview and KnowBe4 is a crucial step in protecting your organization and reducing the risk of cyberattacks. If you need assistance, reach out for expert solutions tailored to enhancing your security posture.