Managed IT Services
Proactive Management
Efficiency and Transparency Throughout Your Environment
Efficiency and Transparency Throughout Your Environment
Proactive Management Total Protection - Security that Goes Beyond the Ordinary
We know what your company needs to overcome the challenges that impact your results. With our expertise, we have already helped several clients to execute strategic IT projects that generate immediate results. Check out some of the services we can offer
Proactive Management
- 24/7 Monitoring: Continuous monitoring of servers to ensure uninterrupted operation and detect problems before they affect the business.
- Servers (Files, Emails, Directories, Backup): Complete management of essential servers, ensuring that files, emails, directories and backups are always available and secure.
- Permissions administration and access control: Access configuration and management to ensure that only authorized people access critical information.
- Applying patches and updates: Regularly installing updates and patches to keep systems secure and up-to-date.
- Maintenance and operation of Operating Systems: Management of operating systems to ensure they work efficiently and without interruptions.
- Routine configuration and administration: Establishment of automatic routines to optimize daily operations and ensure consistency.
- Creating new virtual machines: Configuration of new virtual machines as needed to support expansion and new business demands.
- Documentation Update: Continuous maintenance of detailed records on configuration and operations, ensuring easy access and transparency.
- Creating User Accounts: Setting up new user accounts and managing profiles, facilitating secure and controlled access.
- Creating and managing Microsoft Policies: Development and implementation of policies to ensure security and compliance in Microsoft environments.
- 24/7 Monitoring: Continuous monitoring of all critical assets to ensure they are functioning properly and avoid unexpected outages.
- Up/Down and use of interfaces: Monitoring the status (active/inactive) and use of network interfaces to optimize connectivity and performance.
- VLAN configuration: Segmentation and configuration of virtual networks (VLANs) to improve network security, performance and efficiency.
- Wi-Fi Network Configuration: Implementation and management of Wi-Fi networks, ensuring adequate coverage and optimal performance for all users.
- UPS Monitoring: Continuously checking UPSs to ensure they reliably provide backup power during power outages.
- Monitoring of Hospital Assets, Cold Rooms, DVR, Printers, etc.: Supervision of critical devices such as hospital equipment, cold storage, surveillance systems and printers, ensuring that they operate without failure.
- Physical Location Management and Inventory: Detailed inventory management and physical location of all assets, facilitating tracking, maintenance and optimization of use.
- Backup Automation: Implementation of automated routines to perform backups, reducing the risk of human error and ensuring data consistency.
- Periodic Backup Reports: Generation of detailed reports on the status and performance of backups, including failure alerts and restore history.
- Configuring Retention Policies: Establishing rules for retaining backups, ensuring that old data is archived or deleted as necessary, optimizing storage space.
- Cloud Backup: Integration with cloud backup solutions to add an extra layer of security and recovery in case of local disasters.
- Backup Encryption: Implementation of encryption to ensure backup data is protected from unauthorized access.
- Offsite Backup Management: Coordination of backups in off-site or off-site locations to ensure data recovery in the event of physical disasters.
- Automation of Repetitive Tasks: Implementing scripts and tools that automate common tasks, such as backups, health checks, and performance tuning, to increase efficiency and reduce the risk of human error.
- Audit and Compliance Reports: Generation of periodic reports that document activities and access to the database, ensuring that systems comply with regulations and internal security policies.
- Capacity Management: Monitoring and analyzing the use of database resources, with growth projections to ensure that the infrastructure supports future demand without compromising performance.
- Index Creation and Management: Optimization of the database structure through the creation and maintenance of indexes, significantly improving the speed of queries and operations.
- Analysis and Solution of Complex Problems: Diagnose and resolve complex problems that may affect database performance or security, using advanced monitoring and analysis tools.
- Database Migration Planning: Planning and executing safe migrations to new versions, platforms or environments, minimizing the impact on business operations.
- Support for High Availability Environments: Configuration and maintenance of databases in high availability environments, such as clusters and replications, to ensure business continuity in the event of failures.
- Traffic and Usage Analysis: Detailed assessment of network traffic to identify usage patterns, detect potential bottlenecks, and optimize bandwidth distribution.
- IP and DNS Management: Administration and monitoring of IP and DNS services to ensure stable connectivity and rapid resolution of domain names, preventing interruptions in internet access.
- Latency and Jitter Monitoring: Constant control of link latency and jitter to ensure that communications, especially real-time communications such as voice and video, maintain high quality.
- Monthly Performance Reports: Generation of detailed monthly reports on link performance, highlighting key metrics and suggesting improvements to optimize connectivity.
- Implementation of Network Security Measures: Configuring firewalls and other security devices to protect links against cyber attacks and intrusions, ensuring data integrity and confidentiality.
- SLA Management with Operators: Monitoring and ensuring that operators comply with Service Level Agreements (SLAs), with proactive resolution of any discrepancies or failures in the contracted service.
Hassle-free support, quick resolutions, and satisfied users:
- Remote and In-Person Support: We offer both remote and in-person support as needed to resolve issues quickly and effectively.
- Profile and Access Management: We manage and control user profiles and access, ensuring security and compliance with company policies.
- Automation of Support Processes: We implement automations for repetitive tasks, increasing efficiency and reducing problem resolution time.
- User Education and Training: We offer training sessions and educational resources to enable users to better utilize available systems and technologies.
- Multichannel Support: We provide support via multiple communication channels, including chat, email and telephone, to meet users’ preferences.
- Critical Incident Management: We prioritize and manage critical incidents, ensuring a quick response and business continuity.
- Integration with Centralized Security Systems: Integration of antiviruses and firewalls with security management platforms, such as SIEM (Security Information and Event Management), for a consolidated view of security.
- Vulnerability Management: Conducting regular vulnerability assessments to identify and fix flaws in endpoints that can be exploited by attackers.
- Application and Device Control: Implementing application and device control policies to ensure that only authorized software and devices are used.
- Security Conflict Resolution: Identification and resolution of conflicts between different security solutions, such as antivirus and firewall, to ensure efficient and interference-free protection.
- Analysis of Logs and Security Events: Monitoring and analyzing security event logs to quickly detect and respond to incidents.
- Security Updates and Patches: Ensuring that all updates and security patches for the operating system and applications are applied in a timely manner to protect against new threats.
- Ransomware Protection: Implementing specific measures to prevent and mitigate ransomware attacks, including setting up regular backups and data integrity checks.
Total Protection - Security that Goes Beyond the Ordinary
Special Projects - Solve problems and accelerate your growth with our solutions
We know what your company needs to overcome the challenges that impact your results. With our expertise, we have already helped several clients to execute strategic IT projects that generate immediate results. Check out some of the services we can offer:
Network Segmentation Projects:
Specialists in network segmentation, we can separate all traffic on your network using VLANs, regardless of the brand of your equipment. Our team has experience in all brands of switches on the market.
Backup and Disaster Recovery Projects
We implement complete backup solutions, from files and databases to advanced Disaster Recovery strategies, in partnership with Datacenters. Payment is only necessary in case of use, ensuring the security and continuity of your business.
Wi-Fi Network Projects
Wi-Fi technology is essential for any business, but it is crucial to correctly size equipment and configurations. We carried out a detailed site survey and have several success stories in this type of project.
Server Migration to the Cloud
Complete support for server migration to the Cloud environment. Our team ensures that the entire process is carried out efficiently and safely.
Cyber Security
Implementation of security solutions to protect your company against cyber threats. Includes configuration of firewalls, intrusion detection and prevention systems, and security training for employees.
Implementation of Security Compliance Rules
Establishment and implementation of policies and procedures to ensure your company complies with security standards and regulations, such as LGPD and GDPR. Includes audits, controls and ongoing training to maintain compliance.
Implementation of IP Telephony Solutions
Implementation of IP telephony systems to optimize your company's internal and external communication, with personalized configurations to meet your specific needs and integration with other IT tools.
Operational Efficiency
Imagine an optimized operation, where processes become more agile, reducing costs and increasing productivity and delivery. This not only allows you to grow faster but also provides a superior experience for your customers.
Looking Outside the Box
By outsourcing IT services, your company gains not only technical and specialized intelligence, but also a strategic partner for your business.
Assisted Implementation
We don't just show the way: we are with you at every step of implementation, ensuring that strategies convert into tangible results.
Solutions
Focus on growth, we secure IT
Soluções personalizadas reunindo as melhores práticas e tecnologias para guiar sua empresa na jornada da segurança